Contact Us
We're here to help with any questions or concerns you may have about our services. Our dedicated support team is committed to providing you with the assistance and guidance you need.
Customer Support Availability
Our customer support is available to assist you from 9:00 AM to 5:30 PM GMT, Monday through Friday. However, please note that this does not include weekends or public holidays observed in the United Kingdom.
Live Chat Support
You can reach our live chat support team by visiting the "Help" section of your account and clicking on the live chat icon. Our dedicated customer service representatives are available to assist you during business hours (9:00 AM - 5:30 PM GMT, Monday through Friday).
Email Support
For more complex or non-urgent issues, please contact us via email. We will respond to your inquiry as soon as possible.
Help-Centre Access
Our comprehensive help-centre is available online and contains detailed guides on how to resolve common queries related to our services.
Verification or Account-Help Support
If you're having trouble verifying your account or require assistance with any aspect of your account settings, please contact our dedicated verification team via email.
Responsible Gambling Assistance
We take responsible gambling very seriously and encourage players to seek help if they feel their gaming habits are becoming a problem. You can find more information about how we support safer playing practices on the following page.
Technical Support
For technical issues related to our services, please contact us via email or visit the "Help" section of your account for troubleshooting guides.
Complaint or Dispute Guidance
In the unlikely event that a problem arises with your service, we have an escalation process in place to ensure your issue is resolved as quickly and fairly as possible. Please contact our dedicated complaints team via email.
Communication Response Expectations
We strive to respond to all queries within 24-48 hours of receiving them. However, please note that response times may be affected by the complexity or urgency of your issue.
Account-Security Assistance
To ensure your account remains secure and up-to-date with the latest security measures, please refer to our dedicated article on how to protect yourself.
Mobile and Desktop Support Accessibility
Our support team is available 24/7 for urgent technical assistance. You can contact us via live chat or email from either a desktop computer or mobile device.
We strive to provide multilingual support where possible, but currently only English-language pages are available on our website.
Preferred Contact Methods
The preferred method of contacting our support team will be indicated by the issue you're experiencing and your individual preferences. Please do not hesitate to contact us if you need further guidance on which channel is best suited for your needs.
General Support Workflow
When reaching out to our support team, please provide as much detail as possible about your inquiry so we can assist you efficiently and effectively. If necessary, we may ask additional questions or request verification of certain details before resolving the issue at hand.
We are committed to providing a seamless and hassle-free experience for all our customers.
