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Terms & Conditions

Acceptance of the Terms

By accessing and using LottoGo, you agree to be bound by these Terms & Conditions. If you do not accept these terms, please refrain from using our platform.

Eligibility Requirements

To use our services, you must meet the following criteria:

  • Be at least 18 years old (or the age of majority in your jurisdiction)
  • Be capable of forming a legally binding contract
  • Provide accurate and truthful information during account registration

Minimum Age Requirements

You must be at least 18 years old to access and use our platform. We reserve the right to request proof of age if we suspect that you are underage.

Geographic Restrictions

Our services are available only in jurisdictions where we have obtained necessary licenses or permits. Please consult our website for a list of supported countries.

Account Registration Rules

To register an account, please provide accurate and truthful information about yourself. You must:

  • Create a unique username
  • Provide valid email address
  • Choose a strong password

You are responsible for maintaining the confidentiality and security of your login credentials.

One- Account-per-user Policies

Each user is limited to one active account at any given time. We reserve the right to close accounts that we suspect may be duplicates or created in bad faith.

Identity Verification and KYC

We require users to verify their identity through various methods, including government ID, proof of address, and passport scans. This information will only be used for anti-money laundering purposes and to ensure your account security.

Account Accuracy Obligations

You must provide accurate and truthful information about yourself during registration. You are responsible for maintaining the accuracy of your account details at all times.

Account Security Responsibilities

  • Choose a strong password
  • Protect your login credentials from unauthorized access
  • Notify us immediately in case of any suspicious activity on your account

We will not be liable for any losses resulting from failure to follow these guidelines.

Login Credentials and Password Protection

You are responsible for maintaining the confidentiality and security of your login credentials. You must:

  • Choose a strong password that meets our minimum requirements
  • Protect your login details from unauthorized access
  • Notify us immediately in case of any suspicious activity on your account

We will not be liable for any losses resulting from failure to follow these guidelines.

Restricted Behaviour and Prohibited Activities

The following activities are strictly prohibited:

  • Cheating or colluding with other players
  • Using software that manipulates gameplay outcomes
  • Creating multiple accounts or using automated tools to play games on behalf of others

We reserve the right to suspend or close your account if we detect any such activity.

Bonus and Promotion Rules

To qualify for bonuses, you must meet our specified requirements. Please consult our website for specific terms and conditions.

  • Bonuses are non-transferable
  • Bonus funds expire after a certain period unless otherwise stated
  • You can only use one active bonus at a time

We reserve the right to modify or remove any promotion without notice.

Wagering and Gameplay Conditions

To participate in gameplay, you must:

  • Meet our minimum deposit requirements
  • Place wagers that comply with all relevant laws and regulations
  • Follow rules and guidelines for each specific game

Bonus Abuse Prevention

We reserve the right to restrict access or withdraw bonus funds if we suspect abuse of any kind.

Deposits and Withdrawals (Optional)

Please consult our website for details on deposits, withdrawals, and transfer options. You must:

  • Provide accurate and truthful information about your payment methods
  • Meet our minimum deposit requirements
  • Comply with relevant laws and regulations regarding financial transactions

We will not be liable for any losses resulting from failure to follow these guidelines.

Verification before Withdrawals

To protect your account security, we may request verification of your identity or account details. You must provide this information promptly upon request.

Processing and Review Procedures

  • We reserve the right to delay or cancel transactions that are subject to review
  • Our decisions on disputed transactions will be final

We strive to resolve any disputes as quickly and fairly as possible.

Responsible Gambling Expectations

You acknowledge that gaming should only be done for entertainment purposes. If you suspect problem gambling, please consult our responsible gaming resources:

  • GambleAware.org
  • UK Self-Exclusion Service

We support responsible gaming practices and expect all users to do the same.

Self-Exclusion and Account Restrictions

If we detect any suspicious activity or breach of terms on your account, you may be restricted from accessing certain services. You have the right to request self-exclusion at any time.

Please consult our website for a full list of self-exclusion options and procedures.

Game Fairness and RNG Systems

We use industry-standard Random Number Generators (RNGs) to ensure fair gameplay outcomes. Our games are tested regularly by reputable third-party auditors to maintain transparency and fairness.

Technical Interruptions or Voided Gameplay

In the event of a technical failure, we will endeavour to restore service as quickly as possible. Any interrupted games may be voided at our discretion.

We strive to provide an uninterrupted gaming experience but cannot guarantee that our platform will always operate perfectly.

Suspension or Closure of Accounts

We reserve the right to suspend or close your account without notice if:

  • We suspect any prohibited activity
  • You fail to comply with these terms and conditions
  • We determine it is necessary for operational reasons

You acknowledge that all decisions made by LottoGo regarding accounts, gameplay outcomes, bonuses, or promotions are final.

Intellectual Property and Platform Ownership

LottoGo owns and operates its platform and games. All intellectual property rights associated therewith remain our exclusive property.

Limitation of Liability

  • We will not be liable for any losses resulting from technical failures
  • We will not be responsible for any damages arising out of or related to these Terms & Conditions

You acknowledge that you use LottoGo at your own risk and agree to hold us harmless in the event of any claim, demand, lawsuit or other liability.

Modification of terms

We reserve the right to modify these Terms & Conditions without prior notice. Please consult our website regularly for updates.

Contact or Support Guidance

For assistance with questions or concerns regarding these Terms & Conditions, please contact us.

Please note that we may not be able to provide a response within minutes in some cases due to high traffic volumes or operational demands.

Applicable Licensing or Regulatory Oversight

Our services are regulated by relevant laws and licensing requirements. We operate under the jurisdiction of our parent company, Annexio Limited (UKGC license: 51692).

You acknowledge that these Terms & Conditions will be governed by English law and subject to the exclusive jurisdiction of the courts in England.

Acceptance

By accessing or using LottoGo, you acknowledge that you have read, understood, and accepted these Terms & Conditions.